So not only is this forum full of people complaining about the sync not working, but adobe is not even acknowleding that there is an issue. Do your engineers really think this is a client side issue with this many reports? We have over 100 users, all with the same problem. We pay over 100.000$ a year to adobe for this service and right now I'm losing my patients.
I don't understand how any of this is relevant, look around, there is dozens of posts with this problem. It's obviously not client side. As I said, we have 100 users. MacOS (the last three versions), Windows 10/11, all browsers, started a couple of days ago.
Thanks for your response. To assist you better, we need the information to provide you with the resolution. Please let us know what is issue you're seeing with syncing issues. What is happening when you're trying to sync? Are you getting any error messages? We're here to help, just need some info.
I understand that you're trying to help and are just doing your job, but look at all the other posts with this issue. Our error is exactly the same. "due to server error..." You really need to escalate this up the chain because this is CLEARLY not an error on our side. As I said, we have roughly 100 users, across different OSes, in the office and working from home, with and without VPN, and they all get the same error.
And don't ask me to "delete some *.db files". Because I'm not gonna do that on 100 clients.