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Collaborator taken to his own account

Community Beginner ,
Nov 05, 2023 Nov 05, 2023

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Hi!

 

I invited a collaborator, when he tries to login, he's just taken to his own account. 

 

Any thoughts? I asked him to try an incognito browser.

 

Thanks

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Community Expert ,
Nov 05, 2023 Nov 05, 2023

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send a link to someone else to test.

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Community Beginner ,
Nov 05, 2023 Nov 05, 2023

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Thanks - I'll give it a go. Have you used the feature?

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Community Expert ,
Nov 05, 2023 Nov 05, 2023

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yes, as a test.

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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Turns out the collaborator has to have their own AE account.. and they can see/edit the asset from there. I was under the impression they would use my account temporarily, but no.

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Hi @Shaun330049102alc,

 

Please check this article for more information: https://helpx.adobe.com/creative-cloud/help/invite-to-edit-cloud-documents.html.

 

Let us know if that helps.

 

Regards,

Tarun

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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they should have access to your files, but not your apps.

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