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Comment activer l'extension de stockage?

New Here ,
Nov 03, 2022 Nov 03, 2022

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Bonjour, j'espère être dans le bon forum... Voilà: j'ai démarré Lightroom avec une Formule Photographie qui comprenait  20 Go de stockage. Ce stockage était plein. Pour l'étendre, j'ai acheté hier une Formule Creative Cloud avec 1 To de stockage. Mais Lightroom n'en tient pas compte: il indique toujours une capacité de stcokage de 20 Go seulement (capacité épuisée) et ne synchronise pas mes fichiers ! Comment faire pour activer les 1 To ?

 

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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was it purchased using the same adobe id?

 

if yes, confirm by checking your account, account.adobe.com

 

if no, they're not going to link and you should cancel your storage purchase by contacting adobe support.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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