Connection Problem Lightroom / Creative Cloud

[Florian5CFE]

Hi all,

i got a problem by connecting / opening lightroom / creative cloud.

Doesnt get any connection. Internet is working, firewall is out,

Any ideas?

Many thanks

Florian

[kglad]

you can start here or give more specific info about what you see when you try to open the creative cloud desktop app, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html