Constantly told Adobe Creative Cloud doesn't recognize me?

Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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Hi,

Can anyone tell me why, even though I automatically pay Adobe Creative Cloud monthly, every other time I go to open Photoshop, After Effects, Bridge, i.e. CC et.al. that I receive a message that says Adobe CC doesn't recognize me? 

 

Then I must go through an entire rigamarole of signing in, verifying my phone number, putting in a code and entering my password.  I'm not a criminal.  I've paid my bill in full every time. What's the deal? Why can't their system just recognize a customer / member in goodstanding and not have to mess with them each time?

 

Is anyone else experiencing this tedium? Does anyone know how it can be avoided, or dare I say, eradicated? I'm all for security, but I'm only signing on from the one same PC every time - how weird is that?

 

Anyway, it's New Year's Day and I was only hoping to start the new year off with a couple of learning tutorials before class restarts on the 12th.

 

Thanks in advance for any and all who are able to help me with this! 🙂  >^. .^<

                                                                                                  

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correct answers 1 Correct answer

Community Expert , Jan 01, 2021 Jan 01, 2021

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Av

...

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Community Expert ,
Jan 01, 2021 Jan 01, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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Thank you so much!! I really was having a time. In animation creation, time is of the essence and it really helps to get moving if software just opens and works properly!! HUGE karma points to you!! 😄

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