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Contact Us Support Option Does Nothing

New Here ,
Sep 19, 2020 Sep 19, 2020

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I'm having issues with a student license I purchased, but I can't get to the 'Contact Us' page because when I click on the button, nothing happens. I just want to get some answers about my licensing issue but can't find an email, phone number, or the online chat because this button won't work.

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Community Expert ,
Sep 19, 2020 Sep 19, 2020

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Community Expert ,
Sep 19, 2020 Sep 19, 2020

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Adobe doesn't use e-mail to conduct business because it's not secure.

 

If your Creative Cloud plan comes from your school, please contact your school's IT dept.

 

If your plan comes directly from Adobe, try using a different device/browser that accept cookies and does not have script blockers.  Log-in to your account.

https://account.adobe.com/plans

Scroll down to Contact Adobe button on the same page.  In the chat box, type AGENT followed by Enter key and wait for a human.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 25, 2022 Oct 25, 2022

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I am having exactly the same issue.  

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Hi @felixdasilva,

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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