Since reinstalling CC on a newly formatted computer, all options to download previous versions of my apps is no longer available anywhere inside of CC. As a result, I contacted Adobe via chat, though I can't remember where I found the chat on the adobe website. I went through the support links dozens of times continually getting nowhere. I "think" it was from within my creative cloud apps panel on the website, but I honestly can't say for sure.
Anyway, after getting through to someone who I assume was in India based on their name, and explaining that the option for previous versions was missing, their first suggestion was to allow them remote access, to which I said no. Then they said that's fine, and asked me to do what I'd already been trying to do for the past few hours, and upon getting nowhere, asked me again to provide remote access, to which I declined a second time. They gave me several links from within the chat to download CC uninstaller, and then to reinstall CC. I didn't click either of the links (as nobody should, ever) but found both CC uninstaller and CC myself from within the official Adobe website. Unfortunately my problem wasn't solved, but before ending the chat I asked the support person, for my own curiousity's sake, how Adobe support gets remote access to customer PCs. They said via a program called Bomgar, to which I then asked whether that was a file the customer must download first to give them access, at which time the support person hung up on me (DC'd the chat).
Firstly, giving anyone access to your PC should in almost all cases be a flat out "No", though this person was so eager on multiple occasions to get access to mine. Other forum posts I've seen online from people claiming that support staff from within the actual Adobe support chat, had them provide their phone numbers which then had them called by phone scammers, has, no doubt, made me somewhat uncomfortable.
Ultimately I'd like to know whether I was speaking to a legitimate Adobe support representative, or not. Our chat conversation was mirrored both on the Adobe CC website and also from within my CC desktop app, which leads me to believe that it was probably Adobe support staff, but again, other forum posts make it sounds like Adobe support is riddled with scammers masquerading as actual staff, hijacking both the phone calls and the online support. Also, from within account.adobe.com, I can indeed see a record of my problem from earlier today.
My final question to anyone that may know, is whether or not the CC desktop app natively allows any kind of remote connection, or if a user must download some kind of third party remote access software (bomgar or otherwise), to give these people access to their computers.
When your entire business is run from a single PC, you can't be too cautious or too careful.
Thank you for any help provided.
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