Contacting customer service

Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Hello,

Is there a place in here where I could reach sales dept. or customer support

regarding subscription downgrade?

 

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correct answers 2 Correct answers

Adobe Community Professional , Mar 28, 2021 Mar 28, 2021

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional , Mar 30, 2021 Mar 30, 2021

Due to a technical problem, I cannot see your attached files, sorry. 

 

Try this link:

https://helpx.adobe.com/support.html

 

Click on the chat icon, see embedded screenshot below.

image.png

 

Hope that helps.

 

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Thanks John for responding, I contacted them

my issue is solved.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Hello guys, I have tried to do the same above. I am signed in as I am on this page, but when I click the link it just goes back in a circle to the page where you can't contact anyone directly. Do I need to download the app? I am sure I cancelled my free trial but have now been put into an annual subscription that I'm not using. Thanks in advance xx

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Hi @Annmarie22007250x0xv,

Did you try the following url

https://helpx.adobe.com/contact.html?rghtup=autoOpen

This should automatically open the chat popup(do wait for a while, it appears late sometimes). If this also does not work then try changing your browser/machine/network and then give it a try, make sure things like script blockers, ad blockers, firewalls etc are turned off

-Manan

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Hi @Yousef5E9E,

It's in the same place it has always been. 

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

READ ME FIRST!

===============

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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Thanks for your reply,

actually I can't find the Adobe Contact at the bottom of the page:

https://account.adobe.com/plans

there isn't any option only Help Center

I attached my screenshot

 

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Due to a technical problem, I cannot see your attached files, sorry. 

 

Try this link:

https://helpx.adobe.com/support.html

 

Click on the chat icon, see embedded screenshot below.

image.png

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Ok thanks Nancy I get it now. 

No further assistance needed.

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Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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Any of all above links do not work. I'm stuck in this horrible loop of never getting in touch with the customer service. 

This doesn't work:

Hoe kan ik contact opnemen? (adobe.com)

This doesn't work:

Contact Customer Care (adobe.com)

This doesn't work:

Adobe Account

And sometimes I run into this:

Esme5E85_0-1633053300813.png

It says: "contact us, real help from real people".

And when I click on it it leads me back to this page:

Contact Customer Care (adobe.com)

I have been looking for an hour now but there's just no way to find the chat or a phone number!

 

So frustrating!!

 

 

 

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Adobe Community Professional ,
Oct 01, 2021 Oct 01, 2021

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Use another browser like desktop Firefox or Chrome that accepts cookies and does not have script blockers.

These links work just fine for me.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 05, 2021 Oct 05, 2021

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Thank, you. It worked with your link in my chrome page!!

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