Copy files from Creative cloud to my desktop

[thomasg81969045]

Hi,

I have a problem with CC.

I cannot find my pictures on my computer and it's impossible to copy all my pictures at one time. One at a time is possible btw. That's ****

The folder Creative cloud files in C:Users/... is empty

Do u have an idea?

Thanks you

[kglad]

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[thomasg81969045]

Hello

Thanks you

But here is the problem :

1 picture i got the download button

2 and more, it's not there anymore

[kglad]

thanks for the screenshot. 

what app are you using to see what's in the screenshoot? 

[thomasg81969045]

Your link, Asset.Adobe.com...

In Creative cloud Desktop :

[kglad]

the cc sync folder syncing stopped ~one month ago.  your online files were zipped in a package that you had 30 days to recover.  they then were deleted.

your local folder should still have your files.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

[thomasg81969045]

What a news...

So, i(We) pay for data but can't use the transfer between Smartphone, computer ?!

[kglad]

nothing, that relied on the local cc sync folder syncing, will work.

[thomasg81969045]

The strange thing is with my phone, in the Creative cloud app, i can download all the pictures at once

[kglad]

were those files once in you computer's local cc sync folder and now they are not there?

[thomasg81969045]

 pictures i put yesterday

 

[kglad]

i'm not sure what you're showing in your previous message.

[thomasg81969045]

This is the Adobe Creative Cloud app on the Iphone

[kglad]

either use your phone and transfer/email to your computer or use your computer browser.

[thomasg81969045]

Finally i use icloud from apple but the adobe cloud was better for me.

thanks you anyway

[kglad]

you're welcome 

[thomasg81969045]

And my Creative cloud personnal folder is really empty :