core sync not available - clean install - macosx

Report · Dec 04, 2019

hello,

i noticed at some point, that i cannot see the indicators in my creative cloud files that are showing the status of sync anymore. i was using macosx catalina and might have deleted it from extensions. so after some research the only thing which came in my mind was a clean install of macosx once again. after installing catalina and creative cloud, still they didn't appear. so i tried installing mojawe from scratch. still, after installing creative cloud, no signs of indicators in finder. also the core sync extension is not showing under system preferences.

any ideas?

is there a way to manually add the required extensions (core sync, accfinder...) or whatever is required?

regards,

üü

Report · Dec 04, 2019

Fyi, and so far as I can see Core Sync is a part of Creative Cloud, not a part of the mac OS. (Confusingly).

Report · Dec 04, 2019

Thanks, but I'm aware of CC being part of Adobe. Question is how to install/add the required bundles/extensions to OS, in order to get it running.

Report · Dec 04, 2019

Intalling should install all necessary components and services. No separate downloads or installs are available.

Report · Dec 04, 2019

No offense, but have you actually read my entire post? I have installed macOS and AdobeCC from scratch, and still encouter the problems. I do know that this should actually work, that's the reason why I registered here and would appreciate some experts opinions, not some random posts in order to get pushed up the leaderboards.

Report · Dec 05, 2019

I understand it's not working. You need to understand that there are no extra downloads to solve your problem, and you need to work on solving this another way. I will do my best, however, not to try to help you again, as we are only going to annoy each other. Good luck!

Report · Dec 05, 2019

same here, since update Nov 21th

Creative Cloud 5.0.0.354

Core Sync 4.3.16.14

_Cloud-documents.webloc found in folder "Creative Cloud Files"

sync is working

no green, blue or red checker marks anymore, no context menu for links, you have to follow the _Cloud-documents.webloc to get the link for transfering

video player window for previewing mp4 files in browser is working again (was down)

something on Adobe side went wrong related with update

Adobe support not very helpful, sorry

Report · Dec 07, 2019

As there are many discussions around this topic I will close the case.

Report · Jan 02, 2020

Creative Cloud 5.0.0.354

Apps 5.0.0.354

CoreSync 4.3.16.14

CCX Process 3.4.0.90

CC Library 3.6.1.5

---> "checker marks // sync issue"

Update in December (between 12th and 20th) CoreSync from 4.3.16.14 to 4.3.20.55

---> checker marks // sync issue solved

Still no official statement by Adobe.

A wish to Adobe Support: please be a bit more mindful in customer caring. (searching & confessing "issues" on "both sides of products"). thank you.

Adobe Community

core sync not available - clean install - macosx

1 Correct answer