Creative Cloud and All Apps just not working!

New Here ,
Apr 14, 2021 Apr 14, 2021

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Am I the only one that is having trouble with trying to open any of the apps in Creative Cloud.  All I get is spinning on the Mac with Catalina.  I try sometimes for 3 hours just to get Photoshop or InDesign to open ... this has been going on for months.  I have uninstalled the apps, Creative Cloud, removed the preferences ... everything that has been listed in these types of forums.  It is getting really frustrating to spend more of your day trying to open a program than to actually design something.

 

Any suggestions???

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Community Expert ,
Apr 15, 2021 Apr 15, 2021

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start here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

only if all those fail:

 

1. reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

2. if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

3. if that fails go ahead and uninstall/reinstall per the above link

4. if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud



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New Here ,
Apr 15, 2021 Apr 15, 2021

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I have tried most of those things, but I will try again.

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Community Expert ,
Apr 15, 2021 Apr 15, 2021

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follow each step, in order, and exactly.

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New Here ,
Apr 24, 2021 Apr 24, 2021

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I had to uninstall all the apps and then Creative Cloud in order to get them back working.

 

Thank You.  Fingers crossed that we are all set for a while!

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Community Expert ,
Apr 24, 2021 Apr 24, 2021

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you're welcome 

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