• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud App on iPad

New Here ,
Nov 21, 2020 Nov 21, 2020

Copy link to clipboard

Copied

I have an older iPad and a brand new 8th gen iPad.

Whenever I start the Creative Cloud app now it displays the splash screen, pauses for a couple of seconds and then crashes.

I cannot get it to run on either iPad.

Does anyone else have the same problem and how do I solvce it?

Many thanks

Vernon

TOPICS
Cloud storage web assets

Views

153

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 21, 2020 Nov 21, 2020

Copy link to clipboard

Copied

Which operating system?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2020 Nov 21, 2020

Copy link to clipboard

Copied

iOS 14 on newer iPad and iOS 11 on old iPad

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 07, 2020 Dec 07, 2020

Copy link to clipboard

Copied

LATEST

Hi Vernon,

can you please try uninstalling and reinstalling the app? We recently released a newer version 5.5.1 which might help. 

Thanks,

Brady

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines