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Creative Cloud App on iPad

New Here ,
Nov 21, 2020 Nov 21, 2020

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I have an older iPad and a brand new 8th gen iPad.

Whenever I start the Creative Cloud app now it displays the splash screen, pauses for a couple of seconds and then crashes.

I cannot get it to run on either iPad.

Does anyone else have the same problem and how do I solvce it?

Many thanks

Vernon

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Cloud storage web assets

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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Which operating system?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 21, 2020 Nov 21, 2020

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iOS 14 on newer iPad and iOS 11 on old iPad

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Adobe Employee ,
Dec 07, 2020 Dec 07, 2020

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Hi Vernon,

can you please try uninstalling and reinstalling the app? We recently released a newer version 5.5.1 which might help. 

Thanks,

Brady

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