• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud can't update software

New Here ,
Jun 28, 2023 Jun 28, 2023

Copy link to clipboard

Copied

I try to click update, keep waiting a whole day.

the software can't update...

Screenshot 2023-06-29 at 11.15.16.png

TOPICS
Cloud storage web assets

Views

118

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 28, 2023 Jun 28, 2023

Copy link to clipboard

Copied

I use Macbook Pro

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 28, 2023 Jun 28, 2023

Copy link to clipboard

Copied

keep loading....Screenshot 2023-06-29 at 11.20.39.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2023 Jun 28, 2023

Copy link to clipboard

Copied

Hi @OscarTakashi 

To further investigate this, could you please share the Creative Cloud logs using Log collector tool. Also, could you open Console on your Macbook and check for any crash reports of Setup OR Adobe Desktop Service?

 

Regards,

Ruchika Wadhawan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

LATEST

Hi @OscarTakashi,

 

We're sorry to hear about your difficulties. In addition to the suggestion shared by @Ruchika Wadhawan. Could you please let us know if you are on a wired or Wifi connection? Did you try switching the network to check if that helps? Did you try restarting the device? You may try using these keyboard shortcuts to force the app to close and restart itself and all associated processes: MacOS: command+option+R.

 

If the above steps didn't help, try the Adobe Creative Cloud Cleaner tool to uninstall the app. Here is the link:- https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

To download the Creative Cloud Desktop app, use this link:- https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Let us know how it goes.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines