I have a creative cloud account in which I store all my Illustrator files. Most of them are saved as Illustrator PDF so my colleagues may make comments and reviews. However, I've just come to notice that after moving a commented file to a new folder, all the comments disappear. I have been very careful to save new versions after making any changes so that I don't loose the comments. I don't understand why this error is happening.
Best Regards, Filipa.
Cloud storage web assets
Thank you for your time. My files are inside the "Creative Cloud Files" folder, I just moved them to a different folder inside that one. My Creative Cloud Desktop App is V22.214.171.124. Since my colleagues just make comments and don't have access to edit the files ( only I have an Illustrator license), I can only see the comments on the web viewer of the Creative Cloud.
All the comments disappeared, there are none left. The only way for me to see the information written on them is to read my notification emails. If there's a chance to schedule a call, I can reproduce the issue for you, it might be easier.
Thank you for the information. We understand your concern and to provide a faster resolution for your issue related to Creative Cloud Comments disappearing after moving the file, we would recommend you to contact the support team directly by initiating a chat session, clicking on the chat icon on the bottom right corner of this page:https://helpx.adobe.com/contact.html?rghtup=autoOpen