Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Creative Cloud Connection Issues

New Here ,
Aug 04, 2021 Aug 04, 2021

Hello, I seem to be having some connection issues connecting to the CC servers. Now it seems every time I try and launch CC I get Unable to reach Adobe servers.

 

I have tried rebooting and a couple of other methods with no luck. I'm not sure what happened as I haven't done any updates and just seemed to have started overnight a few days back.

 

Thanks for any help.

TOPICS
File sync
406
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 05, 2021 Aug 05, 2021

if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 05, 2021 Aug 05, 2021

Hey Kglad,

 

Thanks for the reply and input on trying to fix this.

 

So far I have done all steps except the last. I can see both logos, my host file is clean and I get the "pong" when clicking the link and firewall is disabled. I'm not sure what the last step is that needs to be done for the "white list"?

 

I am very puzzled on why this isn't working all of a sudden for no reason. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 06, 2021 Aug 06, 2021
LATEST

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1628260971802.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines