Creative Cloud Desktop: Error 131 (Mac) constantly

Contributor ,
Jun 16, 2021 Jun 16, 2021

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While Creative Cloud desktop app worked relatively flawlessly for years, now it became a constant nuisance.

 

Namely, I get the Error 131: Unable to sync all the time.

 

It first happened a month ago and I was able to solve it with a help from the forum:

https://community.adobe.com/t5/download-install/can-t-update-creative-cloud-desktop-app-error-131/m-...

 

However, it was a complex procedure that required to reinstall the app and go through some other hoops, so obviously I'm not going to do this every time.

 

Repairing with Cmd-Opt-R doesn't make a difference.

 

The link to error troubleshooting advises to close some processes in Activity Monitor, which also doesn't make any difference. Plus if those processes should be closed, then why the app doesn't do it itself?

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?trackingid=CZY71YK...

 

macOS 11.4

 

Hopefully, Adobe reads this forum and will fix this eventually.

 

 

Thanks,

Leo

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correct answers 1 Correct answer

Community Expert , Jun 17, 2021 Jun 17, 2021

the zip in the repair step.

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Community Expert ,
Jun 17, 2021 Jun 17, 2021

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cmd-opt-r resets the app.  it does not repair.

 

download that zip, open and click repair to proceed to the next step.

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Contributor ,
Jun 17, 2021 Jun 17, 2021

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quote

download that zip...


By @kglad

 

sorry but what zip are you referring to?

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Community Expert ,
Jun 17, 2021 Jun 17, 2021

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the zip in the repair step.

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Contributor ,
Jun 17, 2021 Jun 17, 2021

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thanks, repairing with the utility solved the issue again.

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Community Expert ,
Jun 18, 2021 Jun 18, 2021

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you're welcome.

 

p.s. if this problem repeatedly occurs, something on your computer (eg, av, antimalware, cleaner, defragger etc) is corrupting your cc app files.

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