• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud Desktop Using 5-10% CPU Constantly

Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

On a fresh boot my PC is idle, no windows have been opened, and no applications are running.
 
Yet the "Creative Cloud Desktop" process is burning through 5-10% CPU without stopping.
This is 24/7 without any break.
 
It's not open.
It's not been opened.
It's not updating anything.
It isn't using any Disk or Network.
It shouldn't be burning through CPU cycles like this.
 
If my other services (Steam, Backblaze, Nvidia, ShareX, Discord, Spyder Utility etc) were all doing the same, I'd have 30-60% of my CPU unavailable for whatever I'm working on, due to background processes taking up CPU while doing nothing productive. 
 
I've disabled "fonts" as suggested in another post I found, but that didn't help...
 
Any ideas what the heck it's doing 24/7?
I've attached a screenshot here of it doing "nothing" while I had chrome + Discord open... 
TOPICS
Cloud storage web assets , File sync

Views

429

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

open task manager and see if it's the synchronizer (or something else) occupying your cpu.  (and copy and paste screenshots, don't attach.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Hi, 

 

Sorry not sure what you mean about attaching images? 
Here is an imgur link, does that help show what I mean? 

It's not the synchronizer, it's 100% the "Creative Cloud Desktop" process.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

is that a screenshot of task manager?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Hi, 

 

yes it's task manager, dark mode so might look a little different.

 

Does that help? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

ok, open task manager>processes, and click the names column.  paste a screenshot ala

 

kglad_0-1685802101240.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Looks like you're on windows 10? 

The screenshot I shared with you is the processes tab, sorted by CPU %.

 

There is no open window for CCD open, this is the background process running. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

did you click the name tab to see if the processes will be ordered by name?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Sure can mate, here you go: 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

and check usage.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Okay so I:

  • Launched the App (it then becomes an "App" in that list, rather than a background Process).
  • Waited for it to fully load up.
  • Pressed Ctrl + Alt + R (prompted me to relaunch, I said yes)

 

Same behaviour 😞 

 

While the app is "active" or in the background, it uses the same amount of CPU just sitting there doing "nothing". 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Hmm I think I have this figured out.. for some strange reason it's CONSTANTLY trying to "sync" some files.

I've never used Adobe Cloud, and never intend to..

 

If I pause the below it stops all CPU usage! 😮 YAY!

 

Now I got to try and figure out WTF it's trying to sync, or how to clear out all those files...

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

that will be something in your cc sync folder locally or online.  compare the two.

 

 

https://assets.adobe.com

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Hmm okay this is odd.. I cleared out everything I could find but I'm still "using" 70.5MB.

 

Assets.adobe.com items:

  • Cloud Documents / Your files - empty
  • Cloud Documents / Libraries - empty
  • Files / Synced Files - empty
  • Files / Shared synced folders - empty
  • Files / Mobile Creations - empty
  • Lightoom / Photots empty.

 

When I look on my PC files there is just a folder called "Creative Cloud Files" which contains a link to the online portal.

 

 

Everything is empty but it's stuck trying to "Sync" something....

 

If I pause it, then restart it, it turns green..

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

to account for total cc storage check all the folders at the 4 sites below. files in any folder (including deleted) count.

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Yep they're all empty / no files or anything in them... strange..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

Thanks a lot for your help! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 03, 2023 Jun 03, 2023

Copy link to clipboard

Copied

were they able to find and fix the problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 04, 2023 Jun 04, 2023

Copy link to clipboard

Copied

I've checked with Adobe Support today.

They went through all the same links you provided with me over screen share and they couldn't find anything which is trying to sync, or any files for that matter.. odd! 

 

They've raised it to the next tier of support for investigation/fix. 

 

Perhaps there is some kind of hidden/ghost file that I cannot see which hopefully they can.... 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 04, 2023 Jun 04, 2023

Copy link to clipboard

Copied

thanks for the update. hopefully there will be better news next week.

 

also, check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html#:~:text=In%20the%20S....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

FYI Adobe Support team fixed it.

 

The 70.5MB magically disappeared and it's all working fine now! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

glad it's fixed.  the problem was on adobe's end or they did something to your computer?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

Yep their end.

 

they mailed me today saying they've removed the 70.5MB and it's now fixed 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

LATEST

thanks for the info.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines