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Creative Cloud Desktop Using 5-10% CPU Constantly

Explorer ,
Jun 03, 2023 Jun 03, 2023

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On a fresh boot my PC is idle, no windows have been opened, and no applications are running.
 
Yet the "Creative Cloud Desktop" process is burning through 5-10% CPU without stopping.
This is 24/7 without any break.
 
It's not open.
It's not been opened.
It's not updating anything.
It isn't using any Disk or Network.
It shouldn't be burning through CPU cycles like this.
 
If my other services (Steam, Backblaze, Nvidia, ShareX, Discord, Spyder Utility etc) were all doing the same, I'd have 30-60% of my CPU unavailable for whatever I'm working on, due to background processes taking up CPU while doing nothing productive. 
 
I've disabled "fonts" as suggested in another post I found, but that didn't help...
 
Any ideas what the heck it's doing 24/7?
I've attached a screenshot here of it doing "nothing" while I had chrome + Discord open... 
TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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open task manager and see if it's the synchronizer (or something else) occupying your cpu.  (and copy and paste screenshots, don't attach.)

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Hi, 

 

Sorry not sure what you mean about attaching images? 
Here is an imgur link, does that help show what I mean? 

It's not the synchronizer, it's 100% the "Creative Cloud Desktop" process.

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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is that a screenshot of task manager?

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Hi, 

 

yes it's task manager, dark mode so might look a little different.

 

Does that help? 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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ok, open task manager>processes, and click the names column.  paste a screenshot ala

 

kglad_0-1685802101240.png

 

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Looks like you're on windows 10? 

The screenshot I shared with you is the processes tab, sorted by CPU %.

 

There is no open window for CCD open, this is the background process running. 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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did you click the name tab to see if the processes will be ordered by name?

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Sure can mate, here you go: 

 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

and check usage.

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Okay so I:

  • Launched the App (it then becomes an "App" in that list, rather than a background Process).
  • Waited for it to fully load up.
  • Pressed Ctrl + Alt + R (prompted me to relaunch, I said yes)

 

Same behaviour 😞 

 

While the app is "active" or in the background, it uses the same amount of CPU just sitting there doing "nothing". 

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Hmm I think I have this figured out.. for some strange reason it's CONSTANTLY trying to "sync" some files.

I've never used Adobe Cloud, and never intend to..

 

If I pause the below it stops all CPU usage! 😮 YAY!

 

Now I got to try and figure out WTF it's trying to sync, or how to clear out all those files...

 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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that will be something in your cc sync folder locally or online.  compare the two.

 

 

https://assets.adobe.com

 

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Hmm okay this is odd.. I cleared out everything I could find but I'm still "using" 70.5MB.

 

Assets.adobe.com items:

  • Cloud Documents / Your files - empty
  • Cloud Documents / Libraries - empty
  • Files / Synced Files - empty
  • Files / Shared synced folders - empty
  • Files / Mobile Creations - empty
  • Lightoom / Photots empty.

 

When I look on my PC files there is just a folder called "Creative Cloud Files" which contains a link to the online portal.

 

 

Everything is empty but it's stuck trying to "Sync" something....

 

If I pause it, then restart it, it turns green..

 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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to account for total cc storage check all the folders at the 4 sites below. files in any folder (including deleted) count.

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Yep they're all empty / no files or anything in them... strange..

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Explorer ,
Jun 03, 2023 Jun 03, 2023

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Thanks a lot for your help! 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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were they able to find and fix the problem?

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Explorer ,
Jun 04, 2023 Jun 04, 2023

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I've checked with Adobe Support today.

They went through all the same links you provided with me over screen share and they couldn't find anything which is trying to sync, or any files for that matter.. odd! 

 

They've raised it to the next tier of support for investigation/fix. 

 

Perhaps there is some kind of hidden/ghost file that I cannot see which hopefully they can.... 

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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thanks for the update. hopefully there will be better news next week.

 

also, check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html#:~:text=In%20the%20S....

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Explorer ,
Jun 06, 2023 Jun 06, 2023

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FYI Adobe Support team fixed it.

 

The 70.5MB magically disappeared and it's all working fine now! 

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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glad it's fixed.  the problem was on adobe's end or they did something to your computer?

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Explorer ,
Jun 06, 2023 Jun 06, 2023

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Yep their end.

 

they mailed me today saying they've removed the 70.5MB and it's now fixed 

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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thanks for the info.

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