Copy link to clipboard
Copied
Copy link to clipboard
Copied
open task manager and see if it's the synchronizer (or something else) occupying your cpu. (and copy and paste screenshots, don't attach.)
Copy link to clipboard
Copied
Hi,
Sorry not sure what you mean about attaching images?
Here is an imgur link, does that help show what I mean?
It's not the synchronizer, it's 100% the "Creative Cloud Desktop" process.
Copy link to clipboard
Copied
is that a screenshot of task manager?
Copy link to clipboard
Copied
Hi,
yes it's task manager, dark mode so might look a little different.
Does that help?
Copy link to clipboard
Copied
ok, open task manager>processes, and click the names column. paste a screenshot ala
Copy link to clipboard
Copied
Looks like you're on windows 10?
The screenshot I shared with you is the processes tab, sorted by CPU %.
There is no open window for CCD open, this is the background process running.
Copy link to clipboard
Copied
did you click the name tab to see if the processes will be ordered by name?
Copy link to clipboard
Copied
Sure can mate, here you go:
Copy link to clipboard
Copied
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
and check usage.
Copy link to clipboard
Copied
Okay so I:
Same behaviour 😞
While the app is "active" or in the background, it uses the same amount of CPU just sitting there doing "nothing".
Copy link to clipboard
Copied
Hmm I think I have this figured out.. for some strange reason it's CONSTANTLY trying to "sync" some files.
I've never used Adobe Cloud, and never intend to..
If I pause the below it stops all CPU usage! 😮 YAY!
Now I got to try and figure out WTF it's trying to sync, or how to clear out all those files...
Copy link to clipboard
Copied
that will be something in your cc sync folder locally or online. compare the two.
Copy link to clipboard
Copied
Hmm okay this is odd.. I cleared out everything I could find but I'm still "using" 70.5MB.
Assets.adobe.com items:
When I look on my PC files there is just a folder called "Creative Cloud Files" which contains a link to the online portal.
Everything is empty but it's stuck trying to "Sync" something....
If I pause it, then restart it, it turns green..
Copy link to clipboard
Copied
to account for total cc storage check all the folders at the 4 sites below. files in any folder (including deleted) count.
Copy link to clipboard
Copied
Yep they're all empty / no files or anything in them... strange..
Copy link to clipboard
Copied
contact adobe support. there are 2 ways to contact adobe; chat and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
Copy link to clipboard
Copied
Thanks a lot for your help!
Copy link to clipboard
Copied
were they able to find and fix the problem?
Copy link to clipboard
Copied
I've checked with Adobe Support today.
They went through all the same links you provided with me over screen share and they couldn't find anything which is trying to sync, or any files for that matter.. odd!
They've raised it to the next tier of support for investigation/fix.
Perhaps there is some kind of hidden/ghost file that I cannot see which hopefully they can....
Copy link to clipboard
Copied
thanks for the update. hopefully there will be better news next week.
also, check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html#:~:text=In%20the%20S....
Copy link to clipboard
Copied
FYI Adobe Support team fixed it.
The 70.5MB magically disappeared and it's all working fine now!
Copy link to clipboard
Copied
glad it's fixed. the problem was on adobe's end or they did something to your computer?
Copy link to clipboard
Copied
Yep their end.
they mailed me today saying they've removed the 70.5MB and it's now fixed
Copy link to clipboard
Copied
thanks for the info.