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creative cloud desktop / windows 11 : page blanche

New Here ,
Dec 18, 2021 Dec 18, 2021

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Bonjour,

Il m'est impossible d'ouvrir creative cloud depuis le passage de mon pc de windows 10 à 11.

J'ai essayé tous les conseils sur le site d'Adobe mais rien ne fonctionne, j'obtiens toujours une page blanche ... Il n'y a donc plus de mise à jour des outils Adobe 😞

D'avance merci pour votre aide.

FL

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Windows 11 KNOWN ISSUES:

https://helpx.adobe.com/download-install/kb/windows-11.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Dec 20, 2021 Dec 20, 2021

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FL, what type of Creative Cloud membership are you using? I don't see an individual membership assigned to the e-mail address you used to post to this public discussion forum.

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New Here ,
Mar 04, 2022 Mar 04, 2022

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Bonjour,

j'ai exactement les mêmes problèmes. de plus ayant suivi les conseils des techniciens d'Adobe (AdobeCreativeCloudCleanerTool) je n'ai plus d'historique sur photoshop...

je commence à désespérer....

Désolé de ne pas pouvoir vous aidez.

Courage.

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New Here ,
Mar 05, 2022 Mar 05, 2022

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Idem pour moi , impossible d installer quoi que ce soit avec creative cloud sur windows 11.

Fenetre de chargement  mais rien d autre

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Bonjour, j'ai le même problème aussi, avez-vous pu régler le souci ?

Je désespère aussi ...

 

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Bonjour,

J'ai finalement désinstallé/réinstallé Creative Cloud et il a refonctionné correctement.

FL

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Creative Destop à fonctionné un temps puis ne fonctionne plus de nouveau (depuis l'instalation de PS Beta). Impossible de mètre à jour, ou de réinstaller les applications. Après desintalation ... Réparation....... et l'impossibilité de joindre le SAV. je vais donc arrêté mon abonnement 😞

 

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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@Liveriu 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Bonjour,
j'ai effectué toute la démarche.
Mais CC Desktop ne fonctionne toujours pas.
Merci pour votre temps.

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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LATEST

which download link did you use for the cc desktop app?

what exactly do you see when trying to open the cc desktop app?

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