creative cloud desktop / windows 11 : page blanche

New Here ,
Dec 18, 2021 Dec 18, 2021

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Bonjour,

Il m'est impossible d'ouvrir creative cloud depuis le passage de mon pc de windows 10 à 11.

J'ai essayé tous les conseils sur le site d'Adobe mais rien ne fonctionne, j'obtiens toujours une page blanche ... Il n'y a donc plus de mise à jour des outils Adobe 😞

D'avance merci pour votre aide.

FL

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Windows 11 KNOWN ISSUES:

https://helpx.adobe.com/download-install/kb/windows-11.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Dec 20, 2021 Dec 20, 2021

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FL, what type of Creative Cloud membership are you using? I don't see an individual membership assigned to the e-mail address you used to post to this public discussion forum.

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New Here ,
Mar 04, 2022 Mar 04, 2022

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Bonjour,

j'ai exactement les mêmes problèmes. de plus ayant suivi les conseils des techniciens d'Adobe (AdobeCreativeCloudCleanerTool) je n'ai plus d'historique sur photoshop...

je commence à désespérer....

Désolé de ne pas pouvoir vous aidez.

Courage.

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New Here ,
Mar 05, 2022 Mar 05, 2022

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Idem pour moi , impossible d installer quoi que ce soit avec creative cloud sur windows 11.

Fenetre de chargement  mais rien d autre

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Bonjour, j'ai le même problème aussi, avez-vous pu régler le souci ?

Je désespère aussi ...

 

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Bonjour,

J'ai finalement désinstallé/réinstallé Creative Cloud et il a refonctionné correctement.

FL

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