Creative Cloud doesn't update syncro storage

Community Beginner ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

Hi,

Since last week I'm having problems with the storage.

I filled my storage capacity, and when I noticed that I deleted a lot of old files I had in there.

But it keeps on telling me my storage is full and now it's useless to synchronize my new files.

How can I make it work?

I'm adding captions of the message it shows and the real storage in my hard drive.

 

Thank you

TOPICS
Cloud storage web assets , File sync

Views

32

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 02, 2022 Jun 02, 2022
Hi there, We're sorry to hear about your difficulties. Could you please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html Let us know how if it helps....

Likes

Translate

Translate
Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

Hi there,

 

We're sorry to hear about your difficulties. Could you please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

 

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Let us know how if it helps.

 

Regards,

Tarun

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

LATEST

Thank you Tarun

I didn't know the files were still there even after delete them.

 

Your solution solved my problem

Thank you very much!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines