Creative Cloud doesn't update syncro storage

[AlvaroGG]

Hi,

Since last week I'm having problems with the storage.

I filled my storage capacity, and when I noticed that I deleted a lot of old files I had in there.

But it keeps on telling me my storage is full and now it's useless to synchronize my new files.

How can I make it work?

I'm adding captions of the message it shows and the real storage in my hard drive.

Thank you

[Tarun Saini · Accepted solution]

Hi there,

We're sorry to hear about your difficulties. Could you please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Let us know how if it helps.

Regards,

Tarun

[AlvaroGG]

Thank you Tarun

I didn't know the files were still there even after delete them.

Your solution solved my problem

Thank you very much!