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Creative Cloud Endless Loading Screen on Lenovo Yoga

New Here ,
Jan 25, 2021 Jan 25, 2021

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I've seen a few posts about this topic, but I'm having the same problem. The creative cloud app is not loading on my Lenovo Yoga computer. I've tried all of the solutions that were given in the previous post about uninstalling and reinstalling, but none of them have worked. The app simply does not load. Any suggestions? 

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Jan 25, 2021 Jan 25, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Jan 25, 2021 Jan 25, 2021

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No, none of that worked. I had to have someone from Adobe access it remotely to fix it. It's working now though. Thanks!

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