Creative Cloud error crashing other programs and computer

Explorer ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

I have been dealing with this issue for over two years.  This is my second complaint on BBB to get this issue resolved. Below is the last complaint on BBB.  I will update this thread with as much documentation that I can find and recal.

 

06/09/2022

 

"This is my second complaint for the same issue.  I am sooooooo tired
of having to explain myself over and over again for the last two and
half years.  The issue is still NOT RESOLVED! Read the notes that you
have on my account.

- Two days ago I spent over 2 hours on the phone trying to resolve the
issue. It was NOT resolved over the phone. I received an email on the
remaining steps that I HAD TO COMPLETE.  This still did not resolve
the issue.

I have uninstalled and reinstalled CS multiple times. I have deleted
old files and renamed files as .old. I have been dealing with the same
issue for over two years now.  It's still not resolved. Please contact
me asap. I have never missed a payment yet have dealt with this SAME
issue for over two years.  You are giving me customer service people
who do not understand how to fix this issue.  They all do the same
thing and uninstall, clean and wipe my files and re-install CS yet I
am still dealing with the SAME ISSUE.  I has not gone away.

Adobe Creative Cloud is needed to resolve this problem. However, it is
missing or damaged. Please download and install a new copy of the
Creative Cloud from 'http(COLON)//www.adobe.com/go/adobecreativecloudapp'.

I have been receiving this error for over two years.  It crashes the
other programs I use, I lose all my data in those programs and I must
restart my computer to get the other programs to run again.  It is the
SAME ISSUE I have dealt with for over two years."

 

OK, more stupid... *Topics help users find your post. Please select one or more topis.

Options: File Sync, Collaboration, Libraries, Cloud storage web assets.

...What? none of these options are remotely related to my issue. Why is this so wrong? Why is Adobe program AI so good but the website is so pathetic?

I CAN'T PROCEED WITHOUT SELECTING A WRONG OPTION

- Now I can't post because the HTML I have listed, apart of Adobe's error, is "INVALID".  Lol, Adobe doesn't even know themselves.

TOPICS
File sync

Views

21

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

LATEST

1. these are user-to-user forums.  ie, we don't have access to any notes on your account.

 

2. it's not clear whether the issue is never resolved, or it is resolved and then returns.  if the issue is resolved with cleaning etc and then returns, something on your computer (eg, av, antimalware, system cleaners, defraggers etc) is corrupting adobe files and causing the problems.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines