Creative Cloud Files Folder icon changed from CC icon to normal blue folder in Finder Sidebar

Participant ,
Apr 03, 2020 Apr 03, 2020

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My Creative Cloud Desktop has just updated its version to 5.1.0.407 on my Macbook Pro 16 inch running Catalina 10.15.4 and my iMac 27 inch 5K running Mojave 10.14.6  and since thenI have noticed that the Creative Cloud Files folder is just a plain blue folder in the Mac Finder Sidebar.

I have made sure everything is as it should be and is active in the Finder Extensions Settings (Core Sync Helper) and rebooted several times and quit and restarted Creative Cloud. Sync is not paused or off so why on earth is the normal CC folder icon not populating the Finder sidebar?  Functionality seems to be unaffected and syncing of files is still happening across devices. It is just for some reason that since the last update has Creative Cloud Desktop has lost the ability to populate the familiar CC icon in the Finder sidebar like the Onedrive, iCloud Drive, Dropbox ones do for instance. I would be interested to know if anyone else has been affected following the update and that I am not just alone in this. Also, would be good if Adobe could comment on whether this is a recognised issue so I dont bother digging around trying to repair it.

Craig

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New Here ,
Aug 31, 2020 Aug 31, 2020

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I've been experiencing the same thing for months, on all of my Macs. I've contacted Adobe support a few months ago and it didn't help.

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Explorer ,
Apr 11, 2022 Apr 11, 2022

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LATEST

Three days ago,
On April 8, 2022, I accessed an Adobe Photoshop 23.2.2 update. and an Adobe Creative Cloud update
The result is that the 'icon' of Creative Cloud Files is now the A of Apple Store,

asc-og.pngCaptura de Pantalla 2022-04-11 a las 16.03.35.pngCaptura de Pantalla 2022-04-11 a las 16.02.06.png

and neither Apple Support nor Adobe Systems Support know what could have happened
In my finder the icon of the Creative Cloud Files folder has disappeared and has been replaced by this other
I leave you samples of what I have today April 11, 2022
I have uninstalled all Creative Cloud and reinstalled it for 2 times and it continues like this

If anyone knows what's going on, I'd really appreciate your help.

Thank you everyone,

 

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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I have to necro this topic because, as for November 2020, the issue persists. I think the last time I saw the icon was before Catalina release. Now I'm running Big Sur and obviously nothing has changed. I've tried to manage finder extensions from system preferences and nothing happened. Even reinstalling CC app altogether doesn't help. 

The files sync works just fine, but this visual bug is annoying, because you always have the doubt that something's wrong. 

This is what I see (Notice that a green check should also appear near the folder icon; instead, it doesn't).

Schermata 2020-11-17 alle 16.13.45.png

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Community Beginner ,
Sep 15, 2021 Sep 15, 2021

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Same here on Big Sur. Making me crazy. I have this ugly File icon.

Screenshot 2021-09-15 at 11.03.09.png

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Same here! HELP 

Schermata 2021-10-11 alle 14.28.58.png

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Screenshot 2021-11-04 at 22.28.14.png

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Ugh! Same here. MacOS Monterey

 

tedp20274425_0-1636127512615.png

 

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New Here ,
Dec 23, 2021 Dec 23, 2021

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Same issue for the love of god how do I fix this?
Screen Shot 2021-12-23 at 9.20.11 AM.png

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New Here ,
Dec 23, 2021 Dec 23, 2021

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Same issue for the love of god how do I fix this?

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New Here ,
Jan 18, 2022 Jan 18, 2022

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Same here. Ugly, gross bug. Monetery 12.1. Creative Cloud 5.6.0.788.2

Screen Shot 2022-01-18 at 4.52.49 PM.png

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Community Beginner ,
Jan 20, 2022 Jan 20, 2022

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Still, same issue macOS Monterey

Adobe, you are destroying my system UI experience 😉

 

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New Here ,
Jan 21, 2022 Jan 21, 2022

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The icon change when i disable Core Sync in finder extensions, dont know why.

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Screen Shot 2022-01-21 at 13.56.35.png

 when i disable something about sync, the icon change to default

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New Here ,
Feb 19, 2022 Feb 19, 2022

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Two years and we still have this issue???

If we disable the Cory Sync Helper extension OR pause sync in Creative Cloud settings, the icon restores to its default.

Enable sync and we get that damn ugly icon.

 

Come on, Adobe... two years not enough to fix this?

 

Did anyone find a workaround?

 

Thanks.

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Was anyone able to figure this out?

Having the same issue.

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Not that I know of.

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Kk, thank you.

I reached out to Adobe support on this. I will let you know if they come up with a solution.

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