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Creative cloud files not syncing

Guest
Jan 31, 2018 Jan 31, 2018

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On my folder I see an old file (now is 1 feb)

in the web portal I can see a different file

creative cloud tells me all files are up to date, clearly they are not.....

My pref's say it should be on.

I have no way to get the file, without the creators/updaters of the file sending it to me via email/messaging which really defeats the purpose of a collaboration tool. There is no way to download it from the web portal, which sucks!!!!

I have tried rebooting, pausing sync, turning sync on and off.  How can i get the file without the team sending me it over messaging? 

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File sync

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