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Creative Cloud Files

New Here ,
May 08, 2024 May 08, 2024

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All the files I was working on were stored in the cloud.

It's been a little over two weeks since my subscription expired on April 22nd.

Currently, all the files in the cloud have been deleted and cannot be verified.

I knew that I could access files stored on the Creative Cloud server within 30 days of cancellation.

If the user cancels their educational plan subscription and all cloud files are deleted,

Adobe needs to notify the user immediately before the plan ends.

It was never notified, and there's no provided window to ask

if the user wanted to save the files as local files before the plan expired.

Due to the above reasons, I would like to request a file recovery.

Please restore my cloud files asap before the entire files get deleted on May 22nd.

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
May 09, 2024 May 09, 2024

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use a web browser to navigate to the following locations. at each location there are several folders/link to check.: https://assets.adobe.com https://lightroom.adobe.com https://documentcloud.adobe.com https://spark.adobe.com if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files. more info, https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html?linkId=100000257885896

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Community Expert ,
May 09, 2024 May 09, 2024

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This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files
If you don't have space on your computer drive use an external drive for files
A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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Community Expert ,
May 09, 2024 May 09, 2024

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As per the advice given by John T Smith :

 

Please see Schofield's Second Law:
https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/
have access to the application on the computer to be deactivated.

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New Here ,
May 09, 2024 May 09, 2024

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Thanks for letting me know.
Is keeping data for a month after the subscription expires only when it's a regular subscription?

Did all the files get erased as soon as they expired because it's for educational purposes? 

What a shame..

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Community Expert ,
May 09, 2024 May 09, 2024

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they may still be there.  did you look with a browser?

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