Creative Cloud from other account lost

[MyraD]

I need help. Our business account was supposed to renew. It did not and we had to start over with a new account. All of my Creative Cloud files are not accessible from the new account. I use the same email and login information. How can I get the files back? Can I put in a ticket for help? My supervisor purchased the new suite and says there is no access to my files. There is vital information there I need.  If I can log in with the same login, why can I not get to the files?  Please help!

[MyraD]

I do have two profiles and under the older profile my stock images are available but the files are not there.

[John T Smith]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Also, you should ALWAYS have a local copy of all files

I use a Sata docking station and SEVERAL 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

[MyraD]

Thanks, I thought someone else may have experienced the same issue and had an answer. Very sorry.