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Creative Cloud is stuck on initialize for ever

New Here ,
Mar 04, 2024 Mar 04, 2024

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hello 

After downloading and install adobe creative cloud. whan lunching it gets endless loop on initializing.

tried to repair the app through the adoba installer and it stuck on 2% (trying to connect to the server).

uninstall opt not work as well : "couldn't uninstall CC for desktop. you still have CC applications installed on your computer that require it" :(( 

I'm on a team plan for creative cloud and am using pc.

 

 

TOPICS
Collaboration , File sync

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Exit Code: 106
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 11 warnings(s) 

FATAL: Failed in writting uninstall xml at path '
'
FATAL: Error occurred in install of package (Name: AdobeColor_Photoshop_1_0-mul Version: 1.0.5). Error code: '106'
ERROR: Failed to create file at path :C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COPS_1_0_32_AdobeColor_Photoshop_1_0-mul_1.0.5.pimx Error:5
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
------------------------------------------------------------------------------------

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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that's a connection error.

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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New Here ,
Mar 04, 2024 Mar 04, 2024

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hey Kagld ... Thank you for replying

my os is:

-  Windows 11 Pro
   Version 22H2
   OS build 22621.3155

- Your user agent has good protocol support.
  Your user agent supports TLS 1.2 and TLS 1.3, which are recommended protocol version at the moment.
 
I went through the whole list It seems to be fine.. only the white list adobe network endpoints I could not understand

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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contact adobe support via chat so they can check your hosts file etc.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Thank you very much!!

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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you're welcome.  (keep us updated.)

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