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Creative cloud just hangs on login

New Here ,
Sep 04, 2022 Sep 04, 2022

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I'm really struggling with CC lately, just opening it! It just hangs with the wheel going round and then says its taking longer than normal but nothing happens. I have re-loaded and updated it but still it hangs. I really struggle to login to Adobe by a browser also (tried Safari & Chrome) again, just hangs and wont connect

Im running on a Mac Mini M1 

Any ideas why this is happening? 

 

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New Here ,
Sep 04, 2022 Sep 04, 2022

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Update, I've just found that if I disconnect from my wifi and login via my 4G on my phone, it seems to connect without problem? Why is my broadband connection affecting this? Firewall issue?

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New Here ,
Sep 05, 2022 Sep 05, 2022

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Just to confirm, to help anyone else. It turns out this was an issue with the router, specifically Plusnet. I had to add new DNS addresses to my Mac which resolved the problem 

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