Creative Cloud Libraries Disappeared

[AhldenKlotz]

Most of my libraries from creative cloud just disappeared. Not sure when or how, but they are just gone.

I had files for our entire company from May 2020 to now saved on there in libraries. How could this happen? Seems to have happened when 2023 apps were installed. Online doesn't have libraries either. 

[Imaginerie]

First of all, I will move your posts to the "creative cloud services" forum, where you'll have more luck with your question.

First thing that comes to mind would be to ask if you have multiple accounts (ie: one personal and one company) and if the account you are currently logged in with is the right one.
Second one would be to ask if you (or someone else) is the administrator for this account in the case of a team subscription and if all the options are enabled on the administrator dashboard.

If you don't know already, you can check your files online: https://assets.adobe.com/cloud-documents
and check with which account you are logged in there by clicking on your avatar and then click on the "adobe account" option. Also you can also check there if the payments are correcty taken (right debit/credit card etc).

[AhldenKlotz]

I only have 1 login, <email removed-kglad>
Only 1 of my libraries is left.
I had 4 or 5.

Whenever adobe updated my apps, all libraries except 1 disappeared. I have
seen other people in the community experience similar issues and have no
solution from you guys.

I had a library named DAS that is completely gone and many of our
businesses assets were in there plus many adobe stock assets.

This is very frustrating.

[kglad]

@AhldenKlotz 

don't post personal info in the public adobe forums.

[kglad]

were they shared files?