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Creative Cloud Mobile Previews

New Here ,
Oct 26, 2021 Oct 26, 2021

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For about a year now I've been using Creative Cloud. I have the android app to help with my workflow. I used to be able to view .NEF files in it, but recently it'll tell me "Preview for .NEF files are not supported in Creative Cloud Mobile." Which confuses me, because it's only doing this with recent raws, my past ones are STILL viewable, despite also being .NEF files. This is really putting a crunch in my workflow, and I haven't been able to find anyone else having this issue, nor could I find a changelog to see if this is recently intentional. 

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Cloud storage web assets , File sync

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Dear User,

 

We are immensely sorry this reply comes so late. Your question seems to have fallen into the cracks. We sincerely hope you got sorted with your query in the meantime. Fortunately, most issues get resolved with numerous and ongoing product updates.  To make sure your product is updated to the latest version, you can check it with this link: https://helpx.adobe.com/creative-cloud/help/creative-cloud-mobile.html. It was published in Dec'21]. Here is a list of support community articles related to your product and issue: https://community.adobe.com/t5/photoshop-ecosystem-discussions/nef-files-won-t-open-in-cc/m-p/879410.... At any time, customers can always reach an Adobe support agent through this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen. As this thread is so old, we will lock it, but we encourage you to start an afresh discussion, should you wish to re-engage in conversation with the Adobe community.

 

With our best regards,

The CCS team

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