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Creative cloud no beta option

Participant ,
Apr 13, 2023 Apr 13, 2023

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Hi I'm running MAC OS Moneterey 12.6 and the latest creative cloud Version 5.10.0.573 but there is no category listed for the Beta Program. How can I get it? Thanks

Mattmcquiff_0-1681374077679.png

 

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Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Jun 14, 2023 Jun 14, 2023

@default9n7eypnf0tg2 

 

the option to allow beta versions is up to your enterprise administrator. contact them, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, restart your computer.

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New Here ,
Jun 14, 2023 Jun 14, 2023

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I have the same problem. Is there a solution in the meantime?

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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@default9n7eypnf0tg2 

 

do you have a teams or enterprise subscription?

 

if not, what is your cc app version?

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New Here ,
Jun 14, 2023 Jun 14, 2023

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@kglad I have the enterprise subscription. Version 5.10.0.573. Thanks for the quick reply.

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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@default9n7eypnf0tg2 

 

the option to allow beta versions is up to your enterprise administrator. contact them, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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Participant ,
Jun 14, 2023 Jun 14, 2023

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Mattmcquiff_0-1686750013414.png

 

This what is under my plans! although I know I have access to the whole adobe package.

 

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New Here ,
Jun 14, 2023 Jun 14, 2023

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Ok, thank you. I will contact my administrator.

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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@default9n7eypnf0tg2 

 

you're welcome.

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Participant ,
Jun 15, 2023 Jun 15, 2023

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Ok so my admin team here had to make a package up that then deployed a new creative cloud for me. Once that was installed the beta option became available. They had to download the creative cloud and then instal on my mac. Hope that helps

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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@Mattmcquiff 

 

thank you for confirming.

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