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Creative Cloud not showing all installed apps

Participant ,
Apr 21, 2023 Apr 21, 2023

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Hello,

all of a sudden CC does NOT show installed Photoshop / only showing some apps from my plan...???

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correct answers 1 Correct answer

Participant , Apr 21, 2023 Apr 21, 2023

It did not offer to remove prev version - I guess since its the same version already on there. 24.4

Anyways ... PS is back under "Installed Apps" in CC!

I did not uninstall anything - just clicked install (see screenshot) ... anyways ... settings are gone.

Its like a fresh install with the Home Screen and Preferrences default, etc

But I know my preferrences by heart and I only have to reinstall workspace and actions from a backup.

Even though it is a PS issue, but could you please advise:

pulling e.g.

...

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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if it's showing photoshop as a trial, start the reinstall and the app will update to show it's already installed.

 

 

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Participant ,
Apr 21, 2023 Apr 21, 2023

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It's not a trial - have it for years. Version 24.4 ... and is installed and opening....but not showing in CC at all.

Should I still click "Install" ? All other package apps are shown, e.g. Bridge, ARC, ...

and... if I install, is it a complete re-install ... loosing all settings?

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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how can you click install if it's not showing, at all?

 

ie, if it's not appearing in your cc desktop app, at all:  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Participant ,
Apr 21, 2023 Apr 21, 2023

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before going through all your suggestions I have to clarify something here:

It is showing under available / try out ... it is NOT showing within the apps of my plan (photography plan)

(PS is installed, opens and works)

It is especially strange since Bridge is listed, which is always part of PS.

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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so, let's start over.

 

your app is showing ps a trial (ie, try out).  if that's the only app in your plan showing as trial and other apps in your plan are showing as installed, then follow my first suggestion and click the try out to start the install.

 

if all your plan apps are showing as trials:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Participant ,
Apr 21, 2023 Apr 21, 2023

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Thanks kglad,

you are correct: all apps of my plan are showing as installed ... but with PS missing.

It is however visible under "try out / install"

So - I will click install as per your first suggestion and see what happens.

However, I'm at work at the moment and not at the machine in question.

I'm sorry to delay this but I have to get back to you once I'm at the machine in question.

 

In case the install does not solve the problem can I still follow your suggestions in prev. post:

- Ctrl + Alt + R

- and, if fails, download the repair file

Thanks

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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you're welcome, and yes, please update when you have the time/opportunity.

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Participant ,
Apr 21, 2023 Apr 21, 2023

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sorry - what do you mean by "update"

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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sorry, i can see how that could be confusing. i meant update this thread with the info you garner after you try to fix the problem.

 

and yes, using the cc app reset is quick, easy and never (afaik) causes a problem.

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Participant ,
Apr 21, 2023 Apr 21, 2023

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Will do

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Participant ,
Apr 21, 2023 Apr 21, 2023

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Hi kglad,

clicking "Install" under available in your plan ... will al my settings be gone

(even though it is already installed)

btw - rpair did not fix it.

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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when you select install, if it detects previous versions you will be offered the option to remove the previous versions.

 

if you select uninstall an app you will be given the option to remove preferences.

 

just take your time when installing/uninstalling and you won't inadvertently remove your preferences.

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Participant ,
Apr 21, 2023 Apr 21, 2023

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It did not offer to remove prev version - I guess since its the same version already on there. 24.4

Anyways ... PS is back under "Installed Apps" in CC!

I did not uninstall anything - just clicked install (see screenshot) ... anyways ... settings are gone.

Its like a fresh install with the Home Screen and Preferrences default, etc

But I know my preferrences by heart and I only have to reinstall workspace and actions from a backup.

Even though it is a PS issue, but could you please advise:

pulling e.g. Actions folder from the backup ... can I just overwrite the one in AppData>Adobe>etc, etc...?

Or should I just replace the content and not touch the folder?

Or just add my personal actions to the default ones in the Actions folder?

 

Thansk

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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LATEST

Found the solution. The problem is that ADOBE ME has been updated to the latest version and After Effects or Premiere has not been updated to that same version. The solution is to go to the Adobe CC app. Install the latest version of either Ae or Pr depending on what you are working, launch it and migrate your settings when prompted. Media encoder will work just fine. You can then uninstall the older version of Ae or Pr on your computer to save space. This is a simple solution that the geniuses at abobe can't be bothered to figure out.

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