Good Morning CC Community! The past few days I have been unable to get my creative cloud app to sync. I tried everything method I could find on this forum and on the internet. I contacted support and shared my computer to only watch them do everything I had done to try to fix this issue. Good news though, if you've tried everything else and still looking for an answer I have one for you.
First I uninstalled Creative Cloud. I deleted all the Adobe files in my utilities folder: Adobe: Application Manager, Creative Cloud, Creative Cloud Experience, Installers, Sync
Then I deleted this whole folder: /Library/Application Support/Adobe
If you have extenstions installed within certain apps besure to back those up: /Library/Application Support/Adobe/CEP I think those live primarly there and when I dropped them back in and launced the app they still worked.
I did not remove the applications themselves just the support files. You will have to reinstall all the applications when you launch Creative Cloud again but it took a fraction of the time to do so since I left the actual applications on my computer.
*disclaimer I am not an IT professional. I do not know whether what I did was too heavy handed but it solved the issue. Nor did it impact my creative cloud local folder, having to uninstall every program one by one, going through all my files one by one, or messing with shared file premissions, which is what I was trying to avoid. Hope this helps save you all some time if you're experiencing this issue.
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media