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1

Creative Cloud not syncing

Community Beginner ,
Mar 06, 2020 Mar 06, 2020

Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

ReubenScreen Shot 2020-03-06 at 2.39.32 pm.png

 

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File sync
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correct answers 2 Correct answers

Community Beginner , Mar 06, 2020 Mar 06, 2020

Signed out and in again - this fixed it!

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Community Beginner , Sep 05, 2024 Sep 05, 2024

Turning off extentons for creative cloud on my mac worked.

https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

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Engaged ,
Mar 06, 2020 Mar 06, 2020

Have you checked your Internet connection? Does it properly?

Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

 

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Community Beginner ,
Mar 06, 2020 Mar 06, 2020

Signed out and in again - this fixed it!

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Explorer ,
May 30, 2020 May 30, 2020

I'm facing the exact same issue but nothing is resolving the issue.  I've reinstalled, repaired, turned off Widnows Defender and Malwarebytes...nothing is solving the issue.  

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Community Beginner ,
Jun 01, 2020 Jun 01, 2020

I'm still facing the same issue. even though I signed out and in again in-app and website.

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

I had this problem on my Mac, and tried everything that had been recommended.

 

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all to "Read & Write".

 

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

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New Here ,
May 17, 2022 May 17, 2022

This didn't work for me

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Community Beginner ,
Sep 05, 2024 Sep 05, 2024
LATEST

Turning off extentons for creative cloud on my mac worked.

https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

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Explorer ,
Aug 14, 2023 Aug 14, 2023

See what worked for us here:
https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-stuck-at-getting-storage-...

 

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New Here ,
Nov 10, 2023 Nov 10, 2023
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Community Expert ,
Nov 10, 2023 Nov 10, 2023

thanks for the info, @TheTecMan 

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