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Creative Cloud on OS X fails to load latest updates

New Here ,
Jan 16, 2021 Jan 16, 2021

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Hey there, I’m running Creative Cloud on a MacBook Pro running OS X 10.14.6.

I can not update any of my applications anymore, e.g. Photoshop 22.1.0. to 22.1.1.

The update buttons for the applications don’t even react to any click. „Update all“ appears to be not clickable as well.

Any suggestions?

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correct answers 1 Correct answer

Adobe Community Professional , Jan 19, 2021 Jan 19, 2021
ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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update your cc app

restart your computer 

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Hi @kglad 
thanks for your reply - and for considering me being an idiot.

If this would have worked previously, I wouldn’t have asked.

Cheers, Wolfgang

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Jan 22, 2021 Jan 22, 2021

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Hey @kglad ,

many thanks, the uninstall/clean/reinstall option finally worked!

Thanks for your support!

Cheers, Wolfgang

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Adobe Community Professional ,
Jan 22, 2021 Jan 22, 2021

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you're welcome.

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Hi, met same problem here and followed steps(*) but still not seeing XD v36.

Any suggestion?

 

* Steps I took

- Check for update in CC desktop.

- Repair creative cloud

- Uninstall all adobe apps

- Uninstall / clean / reinstall CC desktop

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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check if your computer meets specs, Adobe XD User Guide

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New Here ,
Feb 01, 2021 Feb 01, 2021

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It does ( and if not I'm sure nearly 50% of mac user meet same problem).

 

Anything else I can do? Or is there any place that I can download specific app version?

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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embed (using the insert photos icon) a screenshot showing your os version.

 

kglad_0-1612263932420.png

 

 

 

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Here.

 

スクリーンショット 2021-02-03 10.53.22.png

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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great.

 

now embed a screenshot showing the available xd versions in your cc app.

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