Copy link to clipboard
Copied
Hello there,
It is now been a month since i have a bug with the Creative Cloud. I had a student license with my school for 2 years and now that i'm a new school, i don't have access to my old account, that is totally normal. But i was logged in with that account on my personal computer, and now, i can't log in with a new account and use the softwares i need. There is a loop of "You have been disconnected" and i can't do anything about it (as you can see in the video). I tried some fixes like deleting files (C:/Users/User Name/AppData/Local/Adobe/OOBE/ and C:\Program Files (x86)\Common Files\Adobe\SLCache) but it didn't work at all.
I'd really like to use the Creative Cloud again. Do you have any idea of how i can fix my problem ?
Thank you for your time.
Copy link to clipboard
Copied
ShapapK, sorry that you cannot sign out of the old Creative Cloud account on your personal computer. Please see https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html for steps you can take to remove any Creative Cloud account-related data from the computer. Please update this public forum discussion if you encounter any errors while removing the Adobe-related certificates.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
ShapapK, is there any other software or utilities that are still installed on your personal computer? Anything that may be adding the log-in information?
For your next steps, please remove any installed Adobe software by following the steps listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html.
ShapapK, have you obtained a new Adobe Creative Cloud membership? If so, what type of Creative Cloud membership are you trying to use now?
Copy link to clipboard
Copied
Sure, i do have Photoshop left and Adobe Acrobat DC. I'll try to unistall them. Is there a way to save all of my settings ?
Yes i do, and it is the student version, but not with the same account.
Copy link to clipboard
Copied
The preferences are retained, by default, when using the steps listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html, ShapapK.
Copy link to clipboard
Copied
It is all fixed now !!
Thank you so much Jeff A Wright !
Have a nice day 🙂
Copy link to clipboard
Copied
Thanks for the update, ShapapK!