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Creative Cloud Resource not working

New Here ,
Mar 12, 2017 Mar 12, 2017

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I tried to download some resources from Creative Cloud Resource, but the button(shape as the cloud) didn`t work. Then I tried to sign out the account to active it, but nothing happened. Could anyone help me to solve this problem?

Thank you for your help.

Best wishes

.屏幕快照 2017-03-13 上午3.51.44.png屏幕快照 2017-03-13 上午3.52.30.png

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correct answers 1 Correct answer

Adobe Employee , Mar 13, 2017 Mar 13, 2017
Hi Xiaoz,When I click a button to download a Market asset I get a prompt to select which Library to save it inYou might want to try these two things and see if they helpSolution 11) Reboot the computer2) Choose the Check for App Updates option in the top right within the Creative Cloud app3) After that process completes try downloading the market asset againSolution 21) Go the Libraries section online at Adobe Creative Cloud​ and sign in with your Adobe ID2) Create a new Library using the option...

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Adobe Employee ,
Mar 13, 2017 Mar 13, 2017

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Moving the discussion to File Hosting, Syncing, and Collaboration​ forum.

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Adobe Employee ,
Mar 13, 2017 Mar 13, 2017

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Hi Xiaoz,

When I click a button to download a Market asset I get a prompt to select which Library to save it in

You might want to try these two things and see if they help

Solution 1

1) Reboot the computer

2) Choose the Check for App Updates option in the top right within the Creative Cloud app

3) After that process completes try downloading the market asset again

check_for_updates.jpg

Solution 2

1) Go the Libraries section online at Adobe Creative Cloud​ and sign in with your Adobe ID

2) Create a new Library using the option from the Action menu in the top right
3) Try downloading the market asset again

Library.jpg

Please let me know if these help,

Thanks,

- Dave

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