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Creative Cloud says Full but is Empty

Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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Hello, I hope I'm posting in the correct area. For a couple of years now my Adobe Creative Cloud storage has been full and I've finally decided I've had enough of that. However, when I go to view files despite saying there are 64gbs taken up, I can't find anything. I have checked all libraries and even deleted them as they were empty anyways. I have checked lightroom(desktop and web) and it only shows me photos I currently have on my computer. And I've checked  the deleted folder and there is nothing in there either. 

 

Any help would be appreciated! Thank you. 

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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In order to free up storage, you have to disable the photoshop presets feature as described here (choose NO when asked to keep the data in the cloud): https://helpx.adobe.com/ie/photoshop/using/sync-presets.html

 

then go to your cc web site by opening cc desktop app>clicking cloud icon>cc webempty all 8 folders (4 in your files, 2 in shared with you, 1 in shared with you, 1 in deleted)click the lightroom link at bottom left of your cc web page and delete files from there.lastly, recheck your deleted folder

 

 

<moved from cc desktop >

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Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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Preset Syncing was already turned off and I have done what you described I was just trying to keep my post short, sorry. There is literally nothing in my clouud files on web, nothing in my lightroom that isn't on my computer, no presets synced. I'm lost haha. Thank you though! 

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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what's on your computer isn't relevant. what's in the cc web files (including lightroom)?  those all constitute your cc storage files.

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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Is your Deleted folder empty?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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