Creative Cloud says its totally full but it's empty and I can't load any file

[Lyon Agency]

Hi, CC says I got the 100 gb full and I can't load any file, but the folder is actually empty because I deleted everything that was there, anyway I can't do anything and it doesn't sync anymore because it's saying it's full.

Thank you in advance

[Neelamk]

Hi There,

We are sorry for your difficulties as the Creative Cloud Application shows storage full though you have no files. To help you better, could you please let us know the version of the Creative Cloud Desktop Application and the OS Version. Also, make sure, the CC App is in the foreground, and then press CTRL+ALT+R, it will refresh the application. Could you also confirm if you have the same error shown in Creative Cloud web which you can access through assets.adobe.com? 

We have some troubleshooting articles to resolve the storage full issue, please refer below:

https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Please let us know if this helps. Also, share with us the details to investigate the issue.

Regards,

Neelam

[Lyon Agency · Accepted solution]

SOLVED !, I got many files in the folder "Deleted", they were what weighed so much !

This was the link

https://assets.adobe.com/deleted

My feedback for Adobe is: don't make so confuse and scattered the information of the storage system

[Nancy OShea]

Add these URLs to your browser's bookmarks/favorites.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express (formerly called Spark) https://www.adobe.com/express/
- Projects
- Brand files
- Graphics
- Web pages
- Videos

[cirkē]

same problem, i get the message thar tmy 26gb are full but i cannot find any file even in the deleted folder, wtf ?

[kglad]

reset your cc app. if rhat still shows a problem after using a web browser to check all links&folders, contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[FramebyAlexandre]

mine it's full and i don't have any files on cloud or even on deleted folder

[Tarun Saini]

Hi @FramebyAlexandre ,

Thank you for joining the community! We're sorry to hear about your issue. Could you kindly provide your Adobe ID so we can look into it more deeply?

We're here to assist, just need a bit of information.

Best regards,

Tarun