Creative Cloud says its totally full but it's empty and I can't load any file

[lyonnagency]

Hi, CC says I got the 100 gb full and I can't load any file, but the folder is actually empty because I deleted everything that was there, anyway I can't do anything and it doesn't sync anymore because it's saying it's full.

Thank you in advance

[Neelamk]

Hi There,

We are sorry for your difficulties as the Creative Cloud Application shows storage full though you have no files. To help you better, could you please let us know the version of the Creative Cloud Desktop Application and the OS Version. Also, make sure, the CC App is in the foreground, and then press CTRL+ALT+R, it will refresh the application. Could you also confirm if you have the same error shown in Creative Cloud web which you can access through assets.adobe.com? 

We have some troubleshooting articles to resolve the storage full issue, please refer below:

https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Please let us know if this helps. Also, share with us the details to investigate the issue.

Regards,

Neelam

[lyonnagency · Accepted solution]

SOLVED !, I got many files in the folder "Deleted", they were what weighed so much !

This was the link

https://assets.adobe.com/deleted

My feedback for Adobe is: don't make so confuse and scattered the information of the storage system

[Nancy OShea]

Add these URLs to your browser's bookmarks/favorites.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express (formerly called Spark) https://www.adobe.com/express/
- Projects
- Brand files
- Graphics
- Web pages
- Videos