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Creative Cloud services are blocked after PC wakeup

Participant ,
Oct 26, 2023 Oct 26, 2023

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I have a very annoying issue where as after waking my PC up from Hibernation/Sleep mode, all adobe apps show the attached screen showing "Creative Cloud Services are blocked" but in reality they are not, as I have no problems after hitting the "Retry" button everything works immediately.

This appears only be a problem on the Adobe side as I've got the same issue on 2 different computers, running 2 different OS's, all with the latest verrsions of Creative Cloud and applications installed and OS's updated.

This bug must be related to Creative Cloud trying to contact Adobe servers while the wifi/ethernet ports are off during Sleep.

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File sync , Libraries

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Turn off automatic updates and uncheck Keep Creative Cloud up to date.

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Participant ,
Oct 26, 2023 Oct 26, 2023

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Thanks for the reply but this is irrelavant as I've always had that option turned off from the start.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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i have no such problem with cc updates enabled.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Participant ,
Oct 26, 2023 Oct 26, 2023

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Hi! This doesn't help because the CC app itself works perfectly fine and everything syncs. The problem is having the "Firewall service blocked" message within the Library tab. All CC functions are working and normal, this is a bug that I've seen before in an earlier version of Illustrator where Libraries didn't connect back automatically after a computer wake up.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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LATEST

first, update your os and then restart your computer. 

 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

 

if that fails proceed to the following steps: 

 

 

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

 

 

 

 

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