Creative Cloud Spins on App Page

New Here ,
Jul 22, 2021 Jul 22, 2021

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I have a user that has creative cloud installed and would like to use photoshop. When they open creative cloud the apps tab just spins. At some point it will say that it failed to load and you can click on relaunch and it does the same thing. I have tried completely removing creative cloud and reinstalling it and I still see the same issue. Any help would be much appreciated.

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Cloud storage web assets

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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New Here ,
Jul 23, 2021 Jul 23, 2021

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I did this twice and followed instructions to delete the OOBE folder if it still existed after the uninstall. I am still seeing the same issue.

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Community Expert ,
Jul 22, 2021 Jul 22, 2021

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