Creative Cloud storage problem

New Here ,
Jun 19, 2022 Jun 19, 2022

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When I load images into my local creative cloud folder, they then synch to my web based folder. However a certain, random number of the become OCTET files, with a DNG file type. I cannot use or access these files. I can delete them from both locations, and re-upload them, but this is obviously very slow and time consuming and sometimes takes two or three goes. I use Creative Cloud to carry out this operation. Why is this happening and how can I stop it.

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Cloud storage web assets , File sync

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi There,

 

We are sorry for your difficulties as you are unable to upload images through the Creative Cloud Desktop Application. To investigate the issue, please help us to know the below details:

 

>>What operating system are you using?

>>Is this on your iPad or your computer?

>>What browser version are you using?

>>What is the CC Application version installed?

>>Please share a screenshot of the error you’re receiving

>>Has it always done this or is this something that just started happening recently?

 

Regards,

Neelam

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