Creative Cloud storage use shot up by 100GB

New Here ,
Jun 30, 2022 Jun 30, 2022

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Today my creative cloud signed me out and asked me to sign again. When I did my storage use has gone up by over 100GB and I'm now in excess of what my plan allows (at 160GB out of 100GB)

 

Where has this 100GB of data come from? My archived/deleted folder has been emptied so its not that. 

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Cloud storage web assets , File sync

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Adobe Employee ,
Jun 30, 2022 Jun 30, 2022

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Hi Aram,

 

We are sorry for your difficulties. To investigate the issue, could you please let us know the Creative Cloud desktop application version and the OS version. Please check if you get the same error in CC web through assets.adobe.com. Also, let us know if the error you see when you open or work on any specific application in Creative Cloud. Could you please share us with a screenshot of the error you mention? You could try the below article link to delete some files permanently.

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Please provide us with the above details and let us know how it goes.

 

Regards,

Neelam

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New Here ,
Jun 30, 2022 Jun 30, 2022

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Have had the same issue today. Been on support for 1 hour (chat) today, got nowhere. Pretty useless

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hi There,

 

Did you get any case ID from the support team? If they are working on it, they will handle it correctly and resolve it for sure.

 

Regard,

Neelam

 

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