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Creative Cloud stuck at initializing, How can i install PS wihtout CC?

New Here ,
Dec 10, 2023 Dec 10, 2023

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I have tried installing and re-installing.

Restarting PC.

Turnning ON and OFF antivirus.

Relaunching.

With or without internet. Al most everything.

My pc.

Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Installed RAM 8.00 GB (7.86 GB usable)
System type 64-bit operating system, x64-based processor

 

SYSTEM

Edition Windows 11 Pro
Version 21H2
Installed on ‎09/‎10/‎2023
OS build 22000.2538
Experience Windows Feature Experience Pack 1000.22001.1000.0

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Dec 10, 2023 Dec 10, 2023

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Hi @ahmad34173078veue , To investigate this, could you please help in sharing the Creative cloud logs using Log collector tool.

 

Regards,

Ruchika Wadhawan

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