Creative Cloud syncronization 100% CPU is blocking File Explorer and the whole PC

[RPerrella_Ph]

Creative Cloud files syncronization from PC to Cloud IS A NIGHTMARE !

It causes a 100% CPU usage, that is blocking everything else in my PC. As you can see from the attached screenshot, File Explorer is heavely engaged.

This situation lasts even if I click in "PAUSE" syncronization in Creative Cloud App.

To solve it, I need to kill the Core Sync process in the process manager of Windows 10.

This is a shame, even that the App is 32 bit ... 

Please, update Creative Cloud Desktop App as soon as possible.

Best regards,

Roberto

[Tomáš Rázga]

Hi, I have the same problem. Did you find a solution?

Tomas

[David__B]

Thanks for posting Roberto and Tomas,

A couple of things I'd recommend trying in relation to this issue

• Try rebooting the computer
• Make sure all Windows updates are installed
• If neither of those help, I'd try uninstalling and reinstalling the Creative Cloud app itself
  • Uninstall > https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
  • Reinstall > https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Hope these help,

- Dave

[Tomáš Rázga]

Hi David
Thank you for your message.
I tried restarting the computer several times.
I have also reinstalled the complete windows 10 several times and I have all Windows updates.
I also now uninstalled and installed the Creative Cloud. But it didn't help ...
I'm attaching the current printscreen, which I did after reinstalling.
I thank you for your help 

Tomas

[David__B]

Thanks for the update and info. I'd recommend reaching out to our support directly next if you're continuing to have difficulties. You can reach them here by signing in with your Adobe ID you use for your membership https://helpx.adobe.com/support.html and using the chat icon in the bottom right-hand corner of the page

[Tomáš Rázga]

They did not solve the problem on Adobe chat and they said that I should contact Microsoft support. So I'm going to try.

[Tomáš Rázga]

I deleted all the files with the cloud, also from the deleted folder. After the restart, everything works perfect, without errors. @David__B  do you think there may be a problem with a some file?

[RPerrella_Ph]

Hi Dave and Thomas,

thank you for your reply and support.

I realized that it works only with if there are very few files to sync.

I gave up using the Cloud sync ... so far, waiting for a future solid update.

Best regards,

R