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Creative Cloud Uninstaller Software not working

New Here ,
Aug 15, 2021 Aug 15, 2021

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Hello.  My Creative Cloud Software is damaged.  So I want to uninstal the software so I can completely reinstall it again.  I downloaded the uninstaller software, but it doesn't seem to be working properly.  As soon as I launch the uninstallation software, a window appears with a caption saying "Creative Cloud is being uninstalled on your computer".  The window then dissapears after around five seconds and nothing further happens.  I'm using a 2013 IMac with Catalina10.15.7.

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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New Here ,
Aug 15, 2021 Aug 15, 2021

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No it isn't.  I downloaded the regular Creative Cloud Uninistaller.

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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Catalina cannot support old 32-bit installers/uninstallers. 

However, the Adobe Cleaner Tool should work  with a computer user profile that has admin permissions.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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