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Creative Cloud updated and now all my CC files are missing

Community Beginner ,
Aug 23, 2015 Aug 23, 2015

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I updated CC 16 days ago. I noticed that a lot of my CC files are missing. I talked to tech support via chat, they couldn't resolve the issue, Then spoke to someone higher up and still no resolve. They say that Adobe does not back anything up. The issue is when CC updated, deleting 8 months of work. It's ALL gone and all I was told is that I will have to recreate all the work again... I'm still waiting for a call back form adobe and am not very happy. 1000's og hours of work GONE!

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correct answers 1 Correct answer

Aug 23, 2015 Aug 23, 2015
Hi, Did you create any backup on creative cloud or hard disk of your work? Try to look for your files with the help of the steps mentioned in this KB doc. User files missingRegards,Aadesh

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Aug 23, 2015 Aug 23, 2015

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Hi,

Did you create any backup on creative cloud or hard disk of your work?

Try to look for your files with the help of the steps mentioned in this KB doc. User files missing

Regards,

Aadesh

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Community Beginner ,
Aug 23, 2015 Aug 23, 2015

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Hi Aadesh,

Thank you for your response and advise.

I looked inn my user files like you said. There are two user folders for CC. I looked in the first one and all the files that I in that folder is what I see on CC.

So I looked in the second folder, VIOLA, all my new files are there. So how do I make CC see the second user files, rather than the original?

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Community Beginner ,
Aug 23, 2015 Aug 23, 2015

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I figured it out in CC settings/preferences. Before I make the change, I will back up my files to an external hard drive.

Thank you!

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Aug 23, 2015 Aug 23, 2015

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Hey,

That's Great! You a quick in catching up the things.

And, I am glad that you are back in action now.

Regards,

Aadesh

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