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Creative Cloud window appears with edge cropped on 2019 MacBook Pro

Community Beginner ,
May 23, 2023 May 23, 2023

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After a random update (don't remember when) the Creative Cloud app window is displayed with cropped edges. The upper menu button are half visible as the screenshot attached. Full size or smaller size window, same problem. Someone can help? Thanks in advance.

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correct answers 1 Correct answer

Community Expert , May 23, 2023 May 23, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every

...

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Community Expert ,
May 23, 2023 May 23, 2023

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is your system display set to 100%?

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Community Beginner ,
May 23, 2023 May 23, 2023

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My screen is set to default resolution, all other apps and everything is fine, just the Creative Cloud app has this problem. Same on a 24" external display. 

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Community Expert ,
May 23, 2023 May 23, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
May 23, 2023 May 23, 2023

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Awesome, it worked just with your first advice about resetting the CC app (Cmd+Opt+R).

Thank you very much, very appreciated!!

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Community Expert ,
May 23, 2023 May 23, 2023

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you're welcome, and thanks for the update!

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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Worked for me too. Thanks!

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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@HeyStopLaughin 

 

you're welcome, too!

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New Here ,
Mar 27, 2024 Mar 27, 2024

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I love a good uncomplicated fix. Thank you!

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Community Expert ,
Mar 27, 2024 Mar 27, 2024

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@StacyConner 

 

you're welcome, too!

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