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Creative Cloud won't download on M2 Mac using Parallels 18 & Windows 11

Community Beginner ,
May 28, 2023 May 28, 2023

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I've been having lots of trouble downloading Creative Cloud on the Windows side of my 2023 16" M2 MacBook Pro on the WIndows side. 

I've searched around the forum and I even went on the Windows side, and tried to save the installer there still to no avail.

C:/Users/MyUserName/Desktop 

 

Does anyone know what's going on? I've posted the screenshot below:

 

Screenshot 2023-05-28 at 6.14.47 PM.png

 

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Collaboration , File sync

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Community Expert ,
May 28, 2023 May 28, 2023

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install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
May 28, 2023 May 28, 2023

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This is what I get 

Screenshot 2023-05-28 at 6.47.39 PM.png

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Community Beginner ,
May 28, 2023 May 28, 2023

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Edition Windows 11 Pro
Version 22H2
Installed on ‎2/‎18/‎2023
OS build 22621.1778
Experience Windows Feature Experience Pack 1000.22642.1000.0

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Community Beginner ,
May 28, 2023 May 28, 2023

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I've tried every Downloader. Maybe I need to put it in a specific place?

 

I've tried C:/Users/MyName/Desktop and initiated the download on the Windows sideScreenshot 2023-05-28 at 7.47.53 PM.png

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Community Expert ,
May 28, 2023 May 28, 2023

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it shouldn't matter to where you download it.  but install on your windows side.

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Community Beginner ,
May 28, 2023 May 28, 2023

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No luck. Don't think this matter but my Windows 11 Pro license isn't activated. 

 

I keep getting Error 1 & Error 21

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Community Expert ,
May 28, 2023 May 28, 2023

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Community Beginner ,
May 28, 2023 May 28, 2023

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Still nothing after those changed. Error 1 still pops up. 

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Community Beginner ,
May 28, 2023 May 28, 2023

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I've changed firwall settings too. I get through on some installers and then i end up with this below.

 

I am on a work account for this virtual machine. There's an admin account and then my user account. Wonder if that's creating the issue?

 

 Screenshot 2023-05-28 at 11.44.29 PM.png

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LEGEND ,
May 29, 2023 May 29, 2023

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Did you check whether the apps you want to run are supported on ARM64 Windows? This is a very specialist version of Windows and almost all of CC will not run. I believe Photoshop and Lightroom might be the only ones. Check system requirements.

Obviously you aren't even getting that far, but there's no point continuing if you can't run your target apps anyway.

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Community Beginner ,
May 29, 2023 May 29, 2023

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Community Expert ,
May 29, 2023 May 29, 2023

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@AndrewB22 

 

did you get the cc desktop app installed and working on your win parallels?

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Community Beginner ,
May 29, 2023 May 29, 2023

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No

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Community Expert ,
May 29, 2023 May 29, 2023

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are you still dealing with that permissions issue and, if so, have you taken the corrective steps from here, https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

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Community Beginner ,
May 29, 2023 May 29, 2023

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Yes I have. I'm now able to download Creative Cloud off the adobe.com website. Even on the other installers that you gave me for Windows 10 this comes up. Screenshot 2023-05-28 at 11.44.29 PM.png

 

However, after installing I get this 

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Community Expert ,
May 29, 2023 May 29, 2023

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that's a common windows error.

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Community Beginner ,
May 29, 2023 May 29, 2023

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Can't seem to figure it out. I tried to re-download the DirectX software. Same thing.

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Community Beginner ,
May 29, 2023 May 29, 2023

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Screenshot 2023-05-29 at 6.48.05 AM.png

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Community Expert ,
May 29, 2023 May 29, 2023

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@AndrewB22 

 

did you fix the permissions issue?

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Adobe Employee ,
May 29, 2023 May 29, 2023

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If you're having trouble downloading Creative Cloud on your M2 Mac using Parallels 18 and Windows 11, there are a few troubleshooting steps you can try:

  1. Check system requirements: Ensure that your M2 Mac, Parallels 18, and Windows 11 meet the system requirements for Creative Cloud. Ensure you have a compatible version of Windows installed and that your Parallels software is up to date. Here is the link to check:- https://helpx.adobe.com/creative-cloud/system-requirements.html
  2. Disable antivirus/firewall: Temporarily disable any antivirus or firewall software on your Windows 11 virtual machine to see if it is blocking the download. Sometimes, these security measures can interfere with the installation process.

  3. Clear temporary files: Delete any temporary files or folders related to the Creative Cloud installation on your Windows 11 virtual machine. You can use the Disk Cleanup utility in Windows to do this.

  4. Check network connectivity: Ensure that your virtual machine has a stable internet connection. Check your network settings and make sure there are no connectivity issues or firewall restrictions that might be preventing the download.

  5. Run Creative Cloud installer as administrator: Right-click on the Creative Cloud installer file and select "Run as administrator" to ensure that it has the necessary permissions to install the software.

  6. Reinstall Parallels Tools: Reinstall Parallels Tools on your Windows 11 virtual machine. Parallels Tools provides additional functionality and performance improvements for virtual machines, so reinstalling it might help resolve any compatibility issues.

 

Let us know if that helps.

 

Regards,

Tarun

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Community Beginner ,
May 29, 2023 May 29, 2023

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1. It's not clear if M2/Windows 11/Paraellels 18 are compatible. How can I see that info? I am up to dat eon everything.

2. I disabled antivirus/firewall

3. I cleared temporary files

4. Checked netowrk 

5. I ran the installer as adminstator 

6. Re-dowloaded Paralleles Toolbox

No luck at all. Tried the older installers as well. I don't get Error Code 1 anymore but I do get: 

Screenshot 2023-05-28 at 11.44.29 PM.png

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Thanks for trying the steps. Please check this Youtube video and see if that helps:- https://www.youtube.com/watch?v=zBpeoCzNcx0

 

If that doesn't help, I'd recommend contacting and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Regards,

Tarun

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Community Beginner ,
May 29, 2023 May 29, 2023

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Thanks for all your help.

 

Unfortunately, this didn't work. 

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Community Expert ,
May 29, 2023 May 29, 2023

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Not too surprising.  Creative Cloud isn't certified to work on a) exotic virtual machine set ups or b) M2 chips.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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