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Creative Cloud won't install no matter what

New Here ,
Jan 02, 2024 Jan 02, 2024

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Hey community, i did something stupid today. I got a new E drive and since adobe only works on C and i had no space there i moved every file to my new E drive and deleted everything in my C drive. Everything is fine except it wont let me install creative something with missing files etc. I've used a 3 party plugin to delete all files for adobe and deleted as many as windows will give me permission to but i still cant dont know what to do. Even if i get the creative installer down every time i click the icon nothing happens. (And yes i've used adobe creative cloud cleaner but it still wont work) 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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do a system restore for both drives.

 

if you have no restore point for your c drive, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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